Career Opportunity

Medway- IT Field Support Technician


Medway- IT Field Support Technician
Closing Date


Employment Type
Weeks Per Year
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Advert Details

IT Field Support Technician

Salary: TSAT Pay Group 4 £23,817 - £28,273 per annum

Location: Medway Hub

Hours: 37 hours per week, Full time

Contract: Permanent 

Start date: ASAP

Closing date: 12/06/2022

Interview date: TBC

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We have an exciting opportunity for an IT Field Technician to join our IT team, based out of our Medway Hub with travel to other Trust schools as required. We are looking for a talented and motivated IT Field Technician who has passion for technology and thrives on providing exemplary customer service to the schools supported by our service, joining our superb IT Support team.

The role within Thinking Technology, the IT service of the Thinking Schools Academy Trust, is to ensure that our customers can make the most of their experience learning and working across our schools. You would join a team of dedicated IT professionals with a range of specialisms, and the opportunity to learn new skills and be exposed to newest Microsoft technologies.


What you will need to succeed: 

For a full list of roles and responsibilities please see the attached job description

  • Have strong knowledge of Windows 10, and desktop and laptop technologies, together with detailed troubleshooting
  • Be self-motivated, have strong interpersonal and communication skills and be a team player
  • Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
  • Possess excellent customer service and communication skills, both verbal and written
  • Experience of being in an IT service in an educational setting is desirable but not essential
  • Full training will be provided on the Trust's specific applications, and operating procedures

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Devon.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:


  • Think about their Thinking
  • Be their Best self
  • Shape their Success
In this way we transform life chances

Click Here To view our Trust video to gain an insight into The Thinking Schools Academy Trust


 What our Trust will offer you:

  • The opportunity to join a large organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size
  • Employees who join our Trust can also benefit from a discounted price of £10 per month membership of the TSAT gym, which is conveniently located on site at Holcombe Grammar School in Chatham.
  • The successful applicant will also have access to the local government pension scheme and an annual leave entitlement of 26 days, increasing to 30 after 5 years of service.
  • Vast support network from senior leaders within the school and our Trust
  • A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of area

What you need to do now:

If you are interested in working with our friendly team, benefitting from a supportive network of colleagues across our Trust, and are keen to progress your career then please apply today!

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

If you experience any issues in applying for this role via our careers site please click here to submit a application via Microsoft Forms. 

If this position  is not quite right for you, but you would be interested for any other positions within our Trust please click here to join our Talent Pool.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.




The following documents are available relating to this vacancy:

IT Field Support Technician JD.pdf


Please note that applications are submitted through our recruitment provider Jane Systems via