Career Opportunity

Deal- IT Customer Support Technician 1st Line


Deal- IT Customer Support Technician 1st Line
Closing Date


Employment Type
Weeks Per Year
Minimum Salary
Maximum Salary
Contract Type

Advert Details

IT Customer Support Technician - 1st Line (Kent Hub)

Salary: TSAT Pay Group 3 £20,892 - £25,070 per annum

Location: Kent Hub (Deal)

Hours per week: 37 hours, full time

Contract: Permanent 

Start date: ASAP

Closing date: 29/05/2022

Interview date: TBC

Your preferences have prevented this content from being loaded. If you have recently changed your preferences, please try reloading the page 


We are looking to recruit an IT Customer Support Technician (1st line) within the Kent Hub. 

Working as part of the Trust’s Operations department, the IT Customer Support Technician (1st line) is to ensure that our customers are supported in their use of IT equipment and services across the Trust, its academies and partners.  This role will therefore require travel between sites within the Kent hub, the role is primarily based in Deal and full driver's licence is essential.  

You will work constructively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.


What you will need to succeed: 

For a full list of roles and responsibilities please see the attached job description

  • Strong customer service skills with a solution focused approach to your work.
  • Possess excellent customer service and communication skills, both verbal and written.
  • Be pro-active, work independently and as part of a team.
  • Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
  • Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.

 Full training will be provided on Trust's helpdesk application, and operating procedures. All new starters take part in an induction and are mentored by an existing staff member. 


The Thinking Schools Academy Trust


The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Devon.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:

  • Think about their Thinking
  • Be their Best self
  • Shape their Success
In this way we transform life chances

Click Here To view our Trust video to gain an insight into The Thinking Schools Academy Trust


 What our Trust will offer you:

  • The opportunity to join a large organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size
  • The successful applicant will also have access to the local government pension scheme and an annual leave entitlement of 26 days, increasing to 30 after 5 years of service.
  • Vast support network from senior leaders within the school and our Trust
  • A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of area

What you need to do now:

If you are interested in working with our friendly team, benefitting from a supportive network of colleagues across our Trust, and are keen to progress your career then please apply today!

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

If you experience any issues in applying for this role via our careers site please click here to submit a application via Microsoft Forms. 

If this position  is not quite right for you, but you would be interested for any other positions within our Trust please click here to join our Talent Pool.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.




The following documents are available relating to this vacancy:

IT Customer Support Technician - 1st line GWA.pdf


Please note that applications are submitted through our recruitment provider Jane Systems via